Returns & Exchanges
At Lian Cara, we hope that all our customers will love their purchases however, in the unlikely event that you need to return an item we operate a simple returns policy.
We are happy to refund payment against items returned 14 working days from purchase.
In order to return an item;
Please contact firstname.lastname@example.org to let us know what item it is you would like to return.
All returns must be unworn/unwashed with the original packaging and tags intact. Proof of purchase will also need to be included in the return.
If all of this is done, and there is no damage to the garment then we will be happy to refund you the cost of the item or exchange.
When returning items we strongly recommended that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our team will contact you.
Items which have been damaged through misuse will not be refunded.
For all returns, except where the item is faulty or defective, or is dispatched to you in error by us, you will be required to arrange and pay for the return of the products to us.
We have made every effort to convey the products as accurately as possible. Products have been described with sizes and lengths where appropriate and accurate colour options. As every item is hand made to order there will be slight variations from item to item. Colours and images may vary slightly according to the device/monitor that they are viewed on. If the piece is not as expected when viewed then the customer will be required to cover the cost of returning items.
We cannot accept responsibility for items damaged in transit to us and for this reason we would recommend that items are sent Royal Mail Special Delivery, which includes an insurance provision. Proof of posting will not be accepted as proof of delivery.
All refunds will be processed once returned items have been received. Please allow a maximum of 14 days for the refund to be processed. You will receive a confirmation once the refund is complete.